Shipping Terms & Return Policy

last updated Aug 25, 2020

Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Shipping Terms

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed and terms and conditons were accepted. It will include your order number, shipping method and all the information you provided during the checkout process. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 1 business day to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.

Where We Ship

We currently ship from our warehouse in Poland mainly to the USA and UK. We also ship our goods to over 30 countries. If you are not sure if we can send the goods to your country, write to us and we will determine the delivery details.

Shipping Costs and Delivery Time

  • DPD: 2 to 5 business days transit. Standard option. Please note that order processing may take up to 14 business day after the order is placed for standard shipping.
  • Global Express: 2 to 3 business days transit. Premium option. Please note that order processing may take up to 14 business day after the order is placed for standard shipping.
  • USPS: 4 to 14 business days transit. Non EU option. Please note that order processing may take up to 14 business day after the order is placed for standard shipping.
  • Royal mail: 4 to 14 business days transit. Non EU option. Please note that order processing may take up to 14 business day after the order is placed for standard shipping.

The time of order processing can take from 1 to 14 business days. It’s because we try to provide fresh herbs and we do not store herbs and oils too long in our warehouse, most of them are straight from the harvest. 

We offer free shipping for bigger orders exceeding the amount shown on product pages. Shipping time may vary depending on holidays, days off and Bank Holidays. Please note that you can check your tracking number to see where the parcel is.

Return Policy

Returns on eligible items are accepted within 30 days of the order date. Items must be returned in their original packaging. To return an item, please contact us using the contact form or e-mail: info@herbsofthesaints.com. For a return to be made, you need to write down address provided below: Return to:

Herbs of The Saints
Matysiaka 7
Krasnystaw, 22-300
Poland

Late Returns

Any item returned after 40 days from order date is not eligible for a refund.

Receiving a Refund

A refund will be issued once we have received and inspected your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that the inspection process can take up to 14 days from the receipt of your package.

Partial Refund

Any package containing damaged product can be the basis for obtaining a partial refund. The amount of refund depends on the cost of damaged products and do not include a shipping charge. Proof in the form of photos of damaged products and the original packaging must be sent to our e-mail address: info@herbsofthesaints.com

No Refund

Orders with false information or an incomplete/insufficient address are not eligible for a refund and there won’t be any money back. Delayed delivery does not give a reason to a refund if the delivery deadline has not been exceeded.

Additional Information

COVID-19

All deliveries are delayed because of COVID-19 outbreak. Shipping can take up to a few days longer (3 days in Europe but it can take much longer in USA even up to 20 days more) to be delivered as the carriers need to be checked during international transit.

Contact

If you have any questions concerning our shipping and return policy, please contact us at: info@herbsofthesaints.com